We deliver to most mainland UK addresses by Standard delivery (2-5 days).
England & Wales £9.95.
Mainland Scotland £19.95
Northern Ireland £19.95
Your order will be processed during normal business hours (Monday to Saturday 10am until 5pm). If your order is received outside these hours it will be processed on the next available working day.
In the event that the product ordered is out of stock we will notify you, to explain that there may be a delay in shipping the item. All items are dispatched using a 24 our delivery service to most UK mainland destinations.
Unfortunately we are unable to deliver to the following destination:-
- Post Box numbers
- British Forces Post Office (BFPO)
- Products with an alcohol content by volume (ABV) of over 24%
- EU or international Destinations
- Isle of Wight & Isles of Scilly
- Scottish Isles
- Channel Islands
We are unable to guarantee that the courier will deliver the products on time. Delivery can be affected by factors outside of our control and in particular affected by adverse weather conditions. We will not be liable for any loss incurred through late delivery.
Click & Collect
An email confirmation will be sent to you to confirm that your order is ready for collection. Please bring your order reference number with your payment card and photo Identification such as a driver’s licence/passport.
Collection from our shop at 47 Turnpike Lane, London N8 0EP from Monday to Saturday 10 am-5 pm.
Damages & Discrepancies
Please inspect the parcel on receipt and if the packaging is damaged or there are signs of a leakage please refuse the delivery and ask the courier to return the item to us.
If you discover that the contents of a delivery are damaged please take photographs of the packaging and contents and send these with as much information as possible to firstname.lastname@example.org within 48 hours of delivery.
If you discover that you have received the wrong goods or there are discrepancies then please email us on the address above or call our customer service team (Monday-Friday 10am -5pm) within 48 hours of receiving the order.
Acceptance of Delivery
A signature will be required for all deliveries, so please ensure that an adult is available to sign for the delivery. In the instance there is no one available to sign for the delivery your order will be delayed. We are unable to leave parcels unattended in porches, sheds, garages etc.
You may be asked to show photo identification when the goods are delivered.
If the courier has been unable to deliver the goods to the address provided you may be requested to collect the goods from your local depot. You will be required to take photo identification and order details to collect your parcel
Returns & Cancellations
You have the right to cancel an order if you notify us of your intention to return the products within 14 days of receipt of the goods. We will refund the cost of the products as long as they are returned in a saleable condition. Please note the delivery charge is non-refundable and you are liable for the collection and re-delivery costs.
In the unlikely event the goods are faulty or damaged you can return your goods within 30 days of delivery, as long as you have complied with our damages policy. If the goods are faulty, the goods will be collected by a courier at no extra cost to you and we will replace the item if available or issue a refund.
In order to be eligible for a refund, please ensure that any damages are reported promptly and in accordance with our delivery policy. Goods which are cancelled or to be exchanged must be returned to us in a saleable condition to be eligible for a refund.